Some leaders try to guess motivation of their staff. They try to psychoanalyze their people. We try to anticipate what people will do or why they do it.

Leaders have to focus on behaviors. There’s talk about motivation. That’s fine, but we cannot control motivation. We barely understand out own motives and actions. Why do we think we can understand others? We don’t know what motivates people and they may not know themselves. Conformity trumps motivation.

When talking to your followers, remember: behavior cannot be argued. You can argue why people do things, and you will lose that argument. You cannot argue that they did things.Address behavior not motivations.

Address behaviors not personality.

Read more blog posts at www.DennisMossburg.com

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Dennis Mossburg

Dennis Mossburg

Author of “Reflections on Leadership.” Writing about leadership, first responders and sometimes my dogs.